If we didn't have a steady stream of knowledgeable computer and network support workers, business in Great Britain (and around the world) could well be brought to its knees. Therefore, there's an ever growing requirement for technicians to support both the users themselves and their networks. The world's need for those members of the workforce is consistently on the grow, as commercial enterprise becomes progressively more dependent upon technology.

Some training providers only give support to you inside of office hours (typically 9am-6pm) and sometimes a little earlier or later; very few go late in the evening or at weekends. Look for training with proper support available at any time of the day or night (no matter if it's in the middle of the night on a weekend!) Ensure you get direct-access to qualified mentors and tutors, and not access to a call-in service which takes messages - so you're parked in a queue of others waiting to be called back - probably during office hours.

If you look properly, you'll find the top providers which provide their students direct-access support around the clock - even in the middle of the night. If you fail to get yourself direct-access round-the-clock support, you'll end up kicking yourself. You might not want to use the service throughout the night, but consider weekends, early mornings or late evenings.

The somewhat scary thought of landing your first computer related job is often eased by some companies, via a Job Placement Assistance service. In reality it isn't so complicated as you might think to get employment - as long as you're correctly trained and certified; the growing UK skills shortage sees to that.

Having said that, it's important to have CV and Interview advice and support though; additionally, we would recommend everybody to work on polishing up their CV as soon as they start a course - don't delay until you've qualified. Getting your CV considered is more than not being known. Often junior support jobs are given to people (sometimes when they've only just got going.) If you don't want to travel too far to work, then you'll often find that a local IT focused recruitment consultancy may work much better for you than some national concern, as they're far more likely to have insider knowledge of the local job scene.

Certainly ensure you don't invest a great deal of time on your training course, then call a halt and expect somebody else to land you a job. Take responsibility for yourself and make your own enquiries. Put the same time and energy into securing your first job as you did to gain the skills.

How the program is actually delivered to you can often be overlooked. In what way are your training elements sectioned? What is the specific order and how fast does each element come? Individual deliveries for each training module one piece at a time, according to your own speed is the normal way of receiving your courseware. This sounds logical, but you should take these factors into account: Maybe the order of study offered by the provider doesn't suit. You may find it a stretch to finalise each and every section inside of their particular timetable?

Ideally, you want ALL the study materials up-front - meaning you'll have all of them to come back to in the future - at any time you choose. You can also vary the order in which you attack each section if you find another route more intuitive.

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